Case Study: Evahan Leads QMS & CI Transformation for Australia’s Premier Construction Consumables Supplier
Evahan has successfully launched a company-wide Quality Management System (QMS) and Continuous Improvement (CI) Program for one of Australia’s leading suppliers of over 2,000 globally sourced concrete and construction consumables.
The client—operating warehouse distribution facilities across Adelaide, Brisbane, Melbourne, Perth, and Sydney—serves trade centre retailers nationwide and is a preferred partner in large-scale infrastructure and specialised construction projects. With a dedicated Trade Sales Centre in regional Victoria and third-party warehousing across five capital cities, the company’s operational footprint is vast, agile, and commercially disciplined.
Mandate & Milestone
Evahan was engaged to scope, design, develop, document, and implement a bespoke QMS and CI Program, with a clear trajectory toward ISO 9001 Certification by early 2026.
Unlike template-driven systems that dilute operational relevance, Evahan’s approach is grounded in the client’s nine core Functional Areas of Business (FABs)—ensuring the system is built from the ground up to reflect real-world operations and interdependencies.
Methodology & Mindset
Evahan’s commercial methodology rejects “tick-and-flick” compliance. Instead, it delivers:
• Custom Architecture: A QMS tailored to the client’s unique FABs and operational logic
• Clarity-Driven Language: No jargon, no fluff—just functional documentation that works
• Proprietary Toolkits: Diagnostic frameworks, implementation matrices, and culture-first change tools
• Cultural Integration: Change management begins with the people—not just the paperwork
This isn’t just a system—it’s a strategic reset. The QMS and CI Program are designed to embed quality into the company’s DNA, equipping teams to trace, customise, and deliver with precision across every touchpoint.
Outcome
The result is a fully functioning, high-impact QMS that aligns with commercial realities and cultural aspirations. It’s not just about certification—it’s about transformation.