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27 Element QMS Framework

Proprietary 27 element framework to facilitate the design, development and implementation of a QMS

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27 Element QMS Framework
Managing Director and Principal Consultant of Evahan, Jason Bresnahan, has developed a proprietary 27 element framework to facilitate the Design, Development, Documentation, Implementation, Evaluation, Certification Management and Continuous Improvement of a Quality Management System (QMS).  The framework is used to:

  1. Design, develop, document, implement and evaluate clients' QMS
  2. Prepare clients for their inaugural ISO 9001 Certification or recertification of their QMSs
  3. Implement and manage a program to continually improve their QMS

The 27 Elements
Each framework element contains sub-elements, over 150 in total, which are used as an assessment checklist to underscore rigorous analysis of the business and drive the Design, Development, Documentation, Implementation, Evaluation, Certification management and Continuous Improvement (DDIECCI) of a QMS that:

  1. is line with the company's strategically formulated and competitive advantage
  2. is based on risk-based thinking
  3. incorporates quality gates and the measurement, monitoring and analysis of key processes and activities
  4. promotes a culture of learning and critical thinking that celebrates nonconformances and continuous improvements underpinned by root cause analysis and the challenge question of "but why?"
  5. interacts seamlessly across the company's functional areas of business such as marketing, sales, procurement, engineering deign, production and service delivery, manufacturing, service delivery, dispatch and management review
  6. leads to outputted products and services that exceed customers expectation, reduces waste, decreases costs and increases profit

The 27 elements are:

  1. Understanding the Corporate Structure
  2. Understanding the Products and Services
  3. Understanding business structure of in-scope entity(ies) as opposed to corporate structure
  4. Understanding Internal Organisation Situation
  5. Understanding Internal Organisation Situation
  6. Formulate Strategy, Tactic its and Competitive Advantage for in-scope divisions
  7. Understanding the needs and expectations of customers
  8. Understanding the needs of key suppliers, stakeholder interested parties
  9. Understanding the core workflow system, document inputs/outputs and software
  10. Organizational Culture as it relates to:
  11. Leadership, Top Management, QMS Team
  12. Communicating Quality 
  13. People Resources
  14. Infrastructure Resources
  15. Organizational knowledge Resources
  16. Controlled QMS Documentation
  17. Production or Service Planning Matrix
  18. Design
  19. Inwards Goods and Services 
  20. Production and service provisio
  21. Release of products and service
  22. Monitoring, measurement, analysis and evaluation (MMA)
  23. Internal audit
  24. Nonconformity and corrective action
  25. Continual improvement
  26. Quality objectives
  27. Management review

DDDIECCI pounced "Die-Echi", is a play on the Italian for ten out of ten  - dieci su dieci.

Jason

Quality management system whiteboard session
Quality management system whiteboard session

Scope, Gap Analysis and QMS Development & Implementation
The 27 Element QMS Framework consisting of over 150 analysis and action point checks and action prompts is applied to client engagements to:

  1. Scope - assess and investigate the size of the project and provide a fixed price services fee proposal setting out Evahan's approach
     
  2. Undertake Gap Analysis - analyze existing working flow, quality systems and quality gates so that they could be leveraged to avoid "reinventing the wheel" and reduce project costs by focusing on closing the gaps and making value-adding improvements
     
  3. DDDECCI - Design, Develop, Document, Evaluate, Implement, ISO 9001 Certify and Continuously Improve activities, processes, documentation  and systems

Looking to reduce waste, increase customer satisfaction and drive profitability though the application of this propriety 27 Elements QMS Framework to your business? Contact Evahan Managing Director and Principal Consultant Jason Bresnahan.

Search and browse Evahan's Case Studies and Insights library for the key word term of "Quality Management System" to see how we have added value by applying the 27 Elements QMS Framework to the businesses of many clients across a broad range of industries.

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