CASE STUDY: Review & Internal Audit of AJL's QMS in Burnie & Devonport

About AJL Group

AJL Group provides programmed and reactive maintenance services across three market segments: commercial cargo ships and large passenger ferries, stevedoring materials handling equipment, and road trucks and trailers. Their customers include multinational and local companies operating in Australia, including the Government Business Enterprise, TT Line.

ISO 9001 QMS Review and Internal Audit

The internal audit focused on the operation and integration of the company's QMS, specifically:

• Quality (Product & Service) Risk as it relates to exceeding customer requirements
• Non-conformance, preventative, and corrective actions
• Continuous improvement
• The competencies and skills of the Burnie and Devonport workforce
• Inwards goods (spare parts) ordering, receipting, allocation to jobs, and inventory controls and management
• The operation of the company's Repair Order system to ensure quality gates were met from Job Planning > Issue > Use of Customer Provided Service Sheets (where relevant) > Travelling with the JOB > Completion > Double Signoff
• Calibration and safety inspection controls around torque wrenches, brake testing systems, and lifting equipment

As the Tasmanian business divisions of AJL have grown significantly in the last 12 months, a significant focus was on refining and cross-checking the Quality Risk Matrix to ensure it aligns with their organizational strategies and utilizes the same risk rating system as their WSPs, JSAs, and the upcoming launch of their ISO 4001 OH&S Management System.